Refunds within 30 days, no questions asked. Store credit after that.
works with Claude · ChatGPT · Cursor · any MCP clientStop re-explaining
Stop re-explaining
the refund policy, the brand voice, the pricing table
to every AI.
Tietoni is your team’s shared memory. Write the policy, the price list, and the brand voice down once. Every assistant you connect reads the same page, with only the access you grant.
We say “customers”, never “users”. Confident, never breathless.
Page the primary first. Never the CEO.
ARR is booked, not billed.
Sound familiar?
Your team keeps telling robots the same things.
Every teammate’s assistant starts from zero. So everyone re-types the refund window, the tone, the stack — every week, in every new chat.
maya → her chatgpt · monOur refund window is 30 days.
sam → his claude · tueOur refund window is 30 days.
priya → cursor · tueOur refund window is 30 days.
you → a new chat · wedOur refund window is 30 days.
dev → copilot · thuOur refund window is 30 days.
maya → her chatgpt, again · friOur refund window is 30 days.
~/support/refund-policyOur refund window is 30 days.saved once
How it works
Three steps. Then you never say it again.
Write it down, together
Notes for policies and voice. Real typed tables for prices and lists. Roles decide who edits; every save is a revision.
Refund policyRefunds within 30 days, no questions asked. Store credit after that.
Connect your agents
Each assistant gets its own grant: which workspaces, which verbs. Read, write, define schemas, delete — you pick.
See everything, revoke anything
Every read and write lands in the activity log — per teammate, per agent. One click takes access back, effective immediately.
claude read refund-policynowmaya updated pricing-rules2hyou revoked cursor1d
Two kinds of context
Some context is a paragraph. Some is a spreadsheet.
Keep both, properly — so agents quote the current price, not a paraphrase of last quarter’s.
Brand voice
We write like a sharp colleague, not a brochure. Short sentences. Confident, never breathless. We say customers, never users.
Numbers get digits. Jokes get one line. Apologies get a fix.
| planchoice | seat pricecurrency | min seatsinteger | activeboolean |
|---|---|---|---|
| Starter | $19.00 | 1 | yes |
| Growth | $49.00 | 5 | yes |
| Scale | $99.00 | 25 | yes |
Retrieval
Agents get the right slice, not the vault.
When an assistant asks, Tietoni answers with the smallest useful piece — found by meaning and by wording, ranked, and trimmed to fit the moment.
- Semantic + full-text search across notes and table rows
- Context assembly fits a token budget, 256 to 12,000
- Always filtered to the workspaces a grant names
- The same retrieval powers the app, the API, and MCP
Say it once.
Shared workspaces, roles, and invitations built in. No credit card. Your context stays exportable.